Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Godpod.support@awr.org. Please note that returns will need to be sent to the following address: 414 7th Street W, Palmetto FL 34221

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Godpod.support@awr.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Godpod.support@awr.org.

RETURN POLICY

We want you to be completely satisfied with your purchase.

Since your GodPod is custom-created, we are unable to provide trials or exchanges.

Every GodPod is tested before shipment and is guaranteed to work properly. Only items delivered as defective, damaged or with an error in the shipment will be accepted for exchange or refund if returned to AWR's fulfillment within 60 days. Please contact our customer support team and we will work with you to resolve the problem.

Return Address:
414 7th Street W, Suite D
Palmetto, FL 34221
USA

Warranty

All our products come with a one-year warranty against defects. If your product malfunctions due to a manufacturing defect within one year of purchase, please contact our customer support for assistance.

Returns will only be accepted for quality issues that arise within the warranty period.

Changes or Modifications to a Previous Order

If you wish to make changes to a previous order, such as reloading or modifying the content on your AWR, please note the following:

1. **Shipping Costs**: Customers are responsible for covering the cost of shipping devices back to a AWR media center for changes, modifications, or reloading.

2. **Service Fee**: There is a service fee per device for changes, modifications, or reloading. Please contact customer service for information about this low-cost fee.

3. **Royalty Fees**: Additional royalties may be required for any new content. Please contact customer service for information about potential royalty costs.

4. **Return Shipping**: Customers must pay the return shipping costs upon completion of the service before we return your order.

Audio Content Quality

If you encounter any issues with the quality of the audio content, please contact our customer support team immediately. We will work with you to resolve the problem

Our team is available to help you with your order. If you have any questions or concerns about your purchase, please reach out to us at 1-800-337-4297 US & Canada or Godpod.support@awr.org for support.